# Troubleshooting & FAQs #### Common Issues & Solutions Q: My volume dropped, and I was downgraded to a lower tier. How can I move back up?\ A: The program uses a 30-day rolling volume metric. Increase trade flow to regain a higher tier. Q: Can I participate in both the Market Maker Incentive Program and this Partner Program?\ A: No. The two programs are separate to ensure fair distribution of incentives. Q: How do I track my volume and earnings?\ A: You can log into the Partner Dashboard to monitor your rolling volume, tier status, and earnings in real time. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yamata.io/partner-program/troubleshooting-and-faqs.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.