Troubleshooting & FAQs

Common Issues & Solutions

Q: My volume dropped, and I was downgraded to a lower tier. How can I move back up? A: The program uses a 30-day rolling volume metric. Increase trade flow to regain a higher tier.

Q: Can I participate in both the Market Maker Incentive Program and this Partner Program? A: No. The two programs are separate to ensure fair distribution of incentives.

Q: How do I track my volume and earnings? A: You can log into the Partner Dashboard to monitor your rolling volume, tier status, and earnings in real time.