# Support & Account Management **Priority Technical Support** * Dedicated support channels on Telegram / Slack * Direct access to engineering team for technical issues * 24/7 availability during critical market periods * Proactive monitoring and issue resolution **Dedicated Account Management** * Tier 4+: Assigned account manager for strategic support * Tier 5+: Direct engineering contact for custom requirements * Priority feature requests and product roadmap input #### Competitive Advantages **Recognition & Rewards** * Monthly leaderboard with public recognition for top performers (coming soon) * Speaking opportunities at Yamata-sponsored events **Exclusive Access** * Early access to new trading pairs and markets * Beta testing opportunities for new platform features * Private market maker forums and community access * Governance proposal early preview and feedback sessions --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.yamata.io/market-makers/support-and-account-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.