# Support & Account Management

**Priority Technical Support**

* Dedicated support channels on Telegram / Slack
* Direct access to engineering team for technical issues
* 24/7 availability during critical market periods
* Proactive monitoring and issue resolution

**Dedicated Account Management**

* Tier 4+: Assigned account manager for strategic support
* Tier 5+: Direct engineering contact for custom requirements
* Priority feature requests and product roadmap input

#### Competitive Advantages

**Recognition & Rewards**

* Monthly leaderboard with public recognition for top performers (coming soon)
* Speaking opportunities at Yamata-sponsored events

**Exclusive Access**

* Early access to new trading pairs and markets
* Beta testing opportunities for new platform features
* Private market maker forums and community access
* Governance proposal early preview and feedback sessions